Frequently asked questions
Product & Stock
Direct Offer
- If our final Direct Offer falls below the preliminary estimate provided and you decline this offer, we will return the item to you at our expense. If you accept the offer,If we will return the item
- If our final Direct Offer falls within the preliminary estimate provided and you decline this offer, the return charge is a $20 flat fee which can be paid by credit card or PayPal. If you accept the offer, payment is issued in full.
VIP
- If our final VIP Price falls below the preliminary estimate provided and you decline the pricing, we will return the item to you at our expense. If you accept the pricing and we are able to facilitate a transaction on your behalf, payment is issued in full by check.
- If our final VIP Price falls within the preliminary estimate provided and you decline the pricing, the return charge is a $20 flat fee which can be paid by credit card or PayPal. If you accept the pricing and we are able to facilitate a transaction on your behalf, payment is issued in full by check.
- Please note, if you agree to proceed with our VIP Service and we’re unable to facilitate a transaction at the agreed upon target price and you decline any offers extended, we will return the item(s) to you at our expense.
Unfortunately, you can not change the category you listed your item under unless you redo your listing.
We recommend sending your item to us via USPS mail. USPS insures your item up to $25,000.
If you need assistance mailing out your item, we can email you a UPS insured, label for a small fee.
If we determine that the item is not as described we will contact the buyer and let them know the results. You then have the option to still take the item, receive a full refund or negotiate a different price.