Frequently asked questions
Order issues
Direct Offer
- If our final Direct Offer falls below the preliminary estimate provided and you decline this offer, we will return the item to you at our expense. If you accept the offer,If we will return the item
- If our final Direct Offer falls within the preliminary estimate provided and you decline this offer, the return charge is a $20 flat fee which can be paid by credit card or PayPal. If you accept the offer, payment is issued in full.
VIP
- If our final VIP Price falls below the preliminary estimate provided and you decline the pricing, we will return the item to you at our expense. If you accept the pricing and we are able to facilitate a transaction on your behalf, payment is issued in full by check.
- If our final VIP Price falls within the preliminary estimate provided and you decline the pricing, the return charge is a $20 flat fee which can be paid by credit card or PayPal. If you accept the pricing and we are able to facilitate a transaction on your behalf, payment is issued in full by check.
- Please note, if you agree to proceed with our VIP Service and we’re unable to facilitate a transaction at the agreed upon target price and you decline any offers extended, we will return the item(s) to you at our expense.
All prices must be formatted properly. You can only input numbers and a decimal point. Please don't add commas, dollar signs, or any other symbols or text into the pricing field as you will receive an error message.
You will receive an email with a link to renew your listing once it is about to expire. Please click on this link.
OR
If your listing has already expired, simply go to your account and open your listing history. There is a renew link.
We recommend sending your item to us via USPS mail. USPS insures your item up to $25,000.
If you need assistance mailing out your item, we can email you a UPS insured, label for a small fee.
Both the seller and buyer will receive an email once the item is received and once the item and check are sent out.
This is dependant on how fast the seller sends in their item. Please note that sellers are given 7 business days to send in the item after the sale. The average time to receive your order is around two weeks depending on whether or not the buyer requested polishing or sizing.