Frequently asked questions
Payment & Refund
Direct Offer
- If our final Direct Offer falls below the preliminary estimate provided and you decline this offer, we will return the item to you at our expense. If you accept the offer,If we will return the item
- If our final Direct Offer falls within the preliminary estimate provided and you decline this offer, the return charge is a $20 flat fee which can be paid by credit card or PayPal. If you accept the offer, payment is issued in full.
VIP
- If our final VIP Price falls below the preliminary estimate provided and you decline the pricing, we will return the item to you at our expense. If you accept the pricing and we are able to facilitate a transaction on your behalf, payment is issued in full by check.
- If our final VIP Price falls within the preliminary estimate provided and you decline the pricing, the return charge is a $20 flat fee which can be paid by credit card or PayPal. If you accept the pricing and we are able to facilitate a transaction on your behalf, payment is issued in full by check.
- Please note, if you agree to proceed with our VIP Service and we’re unable to facilitate a transaction at the agreed upon target price and you decline any offers extended, we will return the item(s) to you at our expense.
Security is our priority. Every shipment is fully insured, so, in the unlikely event your item is lost or damaged, you will be compensated. In addition, when your items are in our possession, we have fully backed insurance covering your items throughou
All prices must be formatted properly. You can only input numbers and a decimal point. Please don't add commas, dollar signs, or any other symbols or text into the pricing field as you will receive an error message.
You will receive an email with a link to renew your listing once it is about to expire. Please click on this link.
OR
If your listing has already expired, simply go to your account and open your listing history. There is a renew link.
Your payment is processed once your item passes our secure verification process. Please note, as outlined in our Terms and Conditions, payments for all Direct Offers or Marketplace sales will be issued on the 15th of every month for any items that have sold and completed the authentication process from the first day to the last day of the month prior. (For example, all payments issued on February 15th would cover any transactions completed during January 1st - January 31st. All payments will be sent by check via USPS).
If the buyer and seller agree on a different price than advertised, the seller just needs to edit the price for the buyer.
Your payment is processed once your item passes our secure verification process. Please note, as outlined in our Terms and Conditions, payments for all Direct Offers or Marketplace sales will be issued on the 15th of every month for any items that have completed our authentication process from the first day to the last day of the month prior. (For example, all payments issued on February 15th would cover any transactions completed during January 1st - January 31st.) All payments will be sent by check via USPS.
We accept all major credit cards and Affirm.